Overview

As part of an interdisciplinary team the Unit Clerk is responsible for the facilitation of patient flow through the Maternal/Newborn & Child Health Services and acts as a liaison to staff, patients, their families and the public. The Unit Clerk interacts with patients and their families in a professional, respectful and courteous manner. The Unit Clerk also works in collaboration with the interdisciplinary staff to provide patient centered care.

Education

• Minimum Grade 12 or equivalent educational preparation.

• Training related to office administration/office coordination.

Qualifications

• Previous Unit Clerk experience preferred.
• Related experience in a hospital environment preferred.
• Public relations or customer service training preferred.
• Excellent interpersonal and communication skills both verbal and written.
• Computer literacy required; demonstrated knowledge of Microsoft Office Suite (e.g. Outlook, Excel, Word, PowerPoint).
• Excellent keyboarding skills.
• Knowledgeable use of Powerchart and Cerner an asset.
• Demonstrated basic mathematical skills required.
• Demonstrated ability to work independently and as part of an interdisciplinary team in a fast-paced environment.
• Ability to perform responsibilities in a courteous and customer focused manner.
• Ability to multi-task and proven organizational skills.
• Proven innovation in problem solving skills and critical thinking.
• Must be prepared to work in all areas of Maternal/Newborn & Child Health Services (skills & abilities considered).
• Good work and attendance record required.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) (formerly Toronto East General Hospital) agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.